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Appendix B: Device Install Hint
This appendix describes the "Device/Install Hint" terms that appears after an SCR description in the CIC_release_summary.html file. This file is generated with each patch release and provided on the Downloads page . The "Device/Install Hint" term appears in the left column of the table, with the "Installation Program" name(s) that contain the SCR's code in the center column, followed by the "Device" column which lists the server, workstation, or other computer where the install(s) need to be run to apply the fixed code.
In most cases, each "Device/Install Hint" is associated with one installation program that is installed on one type of computer/device. In some cases, the Device/Install Hint indicates multiple installation programs are required to apply the code for a particular SCR. In any case, you are required to run only the install(s) associated with the Device/Install Hint on the designated device to apply a fixed SCR. Of course, all other fixes in the patch are applied as well, but you are not required to run all of the current installs in a patch release if you do not need the updates for that device. You may use only the patch installs that you need. However, our original best practice recommendation is to apply all of the patches in a release.
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Device/Install Hint |
Contents |
Device |
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ASRServerNuanceRecognizer |
ASRServerNuanceRecognizer |
Speech Server |
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Central Campaign Server (CCS) |
Central Campaign Server (CCS) |
Dialer Server |
|
CIC Web Applications (iConnect) |
CIC_Web_Applications .zip file |
Web Server |
|
Conference |
ICServer_IConferencePlugins |
Interaction Center Server |
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Dialer |
ODS (Outbound Dialer Server) DialerServer* (Dialer Localization server-side) |
Interaction Center Server |
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Documentation |
ICDocumentation |
Interaction Center Server or Standalone |
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Edge |
EDGE-MediaServer EDGE-SIPProxy Igateway |
Edge Server |
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IceLibSDK_32bit |
IceLibSDK_32bit |
Developer Server |
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IceLibSDK_64bit |
IceLibSDK_64bit |
Developer Server |
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ICSystemHandlers |
ICSystemHandlers |
Developer Server |
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Interaction Center Server |
ICServer InteractionFirmware (required to be installed with ICServer) |
Interaction Center Server |
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Interaction Scripter.NET |
ScripterNet ScripterNet_LanguagePlugin (Scripter.Net localization) |
Workstation |
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IRExtremeQueryServer |
IRExtremeQueryServer |
IR Extreme Query Server |
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IRRemoteContentService |
IRRemoteContentService |
Standalone |
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IUpdate |
IUpdateProvider OR IUpdateClient |
Interaction Center Server or Standalone |
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LoquendoASR |
LoquendoASR |
Speech Server |
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Media Server |
MediaServer MediaStreamingServer_64bit |
Media Server |
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Migrator |
Migrator |
Interaction Center Server or Media Server |
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MrcpASRServer |
MrcpASRServer |
Speech Server |
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MSOutlook_IConferencePlugins |
MSOutlook_IConferencePlugins |
Workstation |
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Off-Server Session Manager (OSSM) |
SessionManager ICSessionManager_DialerPlugins SessionManager_IConferencePlugins |
Off Server Session Manager Server |
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Other |
See Pre-Installation Instructions |
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ProcessAutomationServerv2 |
ProcessAutomationServerv2 |
Interaction Center Server or Standalone |
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RenderServer |
RenderServer |
Standalone |
|
RightNow/Oracle Integration |
OracleServiceCloudIntegrationService |
Interaction Center Server |
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RTMServer |
RTMServer |
Interaction Center Server or Standalone |
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Salesforce Desktop Integration |
Salesforce Desktop Integration |
Workstation |
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ScheduledReportsClient |
ScheduledReportsClient |
Workstation |
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ScheduledReportsServer |
ScheduledReportsServer |
Standalone |
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Server Language Packs |
LanguagePack* (CIC Localization server-side) |
Interaction Center Server |
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SiebelIntegration |
SiebelIntegration |
Siebel Server |
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SIPProxy |
SIPProxy |
Media Server, Edge Server or Standalone |
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SOAPCOM |
SOAPCOM |
Standalone |
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SOAPListener |
SOAPListener |
Web Server |
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Status Aggregator |
Status Aggregator |
Standalone |
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VoiceXMLv2 |
VoiceXMLv2 |
Speech Server |
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Web Server - ICWebClientEdition |
ICWebClientEdition ICWebClient_LanguagePlugin (WebClient localization) |
Web Server |
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Web Server - InteractionConferenceWebServer |
InteractionConferenceWebServer |
Web Server |
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Web Server - InteractionWebPortal |
InteractionWebPortal |
Web Server |
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Web Server - SOAPListener |
SOAPListener |
Web Server |
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Web Server - WebAdministrator |
WebAdministrator |
Web Server |
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WFMRTAIntegration |
WFMRTAIntegration |
Standalone |
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Workstation - Business Manager Apps |
ICBusinessManagerApps ICBusinessManagerApps_DialerPlugins ICBusinessManagerApps_LanguagePlugin (BusinessManagerApps localization) |
Workstation |
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Workstation - InteractionScriptAssist |
InteractionScriptAssist |
Workstation |
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Workstation - Server Manager Apps |
ICServerManagerApps_IConferencePlugins ICServerManagerApps_DialerPlugins ICServerManagerApps_LanguagePlugin* (ServerManagerApps localization) eFAQ_Integration (integrates ICServerManagerApps (IA) with the 2.3.1 eFAQ Server) |
Workstation |
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Workstation - User Apps |
ICUserApps_32bit ICUserApps_64bit InteractionDesktopOutlookAddin ICUserApps_LanguagePlugin* (UserApps localization) |
Workstation |