Contact Center

3000 users and stations (premise-based)

• CIC servers
  Switchover pair
  Using enterprise-scale CIC-imaged Interaction Application Servers

• Session Manager (Off-Server)
  2000 users each (max) N+1=3
  Using large-scale Interaction Application Servers

• Interaction Media Servers with Interaction SIP Proxy
  400 points each (max) N+1 = (based on expected call volume)
  Using enterprise-scale Media Server-imaged Interaction Application Servers