Customer service enhancements

CIC customer service experience enhancements include:

• Enhanced web client

• Additional email handling

• Agent assistant

• New web portal for internal stakeholders and external customers

For more information, see the PureConnect site at https://www.genesys.com/platform/pureconnect and the Release Information page at https://help.genesys.com/pureconnect/desktop/pureconnect_product_releases.htm.