Exchange permissions for Exchange Web Services

"ApplicationImpersonation" (Exchange 2016, Exchange 2013, and Exchange 2010) is the only required permission set for Exchange Web Services. Assign "ApplicationImpersonation" or "Impersonation" permissions (as appropriate for your Exchange server) to the following accounts and servers:

• The CIC administrator account (Service Account) for each mailbox used for message delivery/retrieval or ACD email queuing

• The CIC administrator account (Service Account) mailbox

For instructions on setting Impersonation permissions on Exchange 2016, Exchange 2013, and Exchange 2010, see PureConnect Customer Care KB article https://genesyspartner.force.com/customercare/pkb_Home?id=kA50B0000008R8Q.