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G-729 Hold Audio files

CIC sites can replace default on-hold music .wav files with G.729 compression-compatible .wav files.

  • Following the CIC installation, back up the existing SystemAudioOnHold(0-7).wav and SystemDefaultAudioOnHold .wav files found in the \i3\ic\Resources\folder on the CIC server.

  • Copy the SystemAudioOnHold(0-7).wav and SystemDefaultAudioOnHold .wav files from \Installs\Additional Files\G.729 Audio Files directory on the on the CIC 2015 R1 or later iso .file to the \i3\ic\Resources\folder on the CIC server.

  • Alternatively, use the SystemDefaultAudioOnHold .wav file as Custom Audio under a Workgroup Transfer node in Attendant or configure as the on-hold music audio source for workgroups in Interaction Administrator.

For more information, see Interaction Attendant help, and Audio Sources in Interaction Administrator help.