• Contents

IC Business Manager

IC Business Manager provides a user interface for easy access to the features of the following application modules, available with the appropriate licensing:

  • Interaction Feedback

  • Interaction Optimizer

  • Interaction Process Automation Monitor

  • Interaction Process Automation Reporting

  • Interaction Recorder Client

  • Interaction Recorder Extreme Query

  • Interaction Report Assistant

  • Interaction Reporter

  • Interaction Quality Manager

  • Interaction Supervisor

  • Interaction Tracker