Improved architecture

CIC's strength originates from moving all audio processing to the Interaction Media Server appliance and making the CIC Server a pure application server. For a business's communications infrastructure, the benefits are both measurable and wide-ranging.

Eliminate third-party telephony components

• CIC is now a pure application server, a shift that eliminates the need for third-party voice hardware or HMP software.
• In place of voice hardware and HMP, Genesys has upgraded the Interaction Media Server to handle all CIC audio needs and developed Interaction Media Server for durability in processing these audio functions at high volumes.

Increased scalability and reliability

Perform many more operations than in previous CIC releases with the Interaction Media Server’s high volume processing:

• Compression/encryption
• Prompts and DTMF(IVR)
• Call analysis
• Fax
• Conference

Enhance system continuity, with the option to take selected Interaction Media Servers out of service for maintenance without impacting system performance

Virtualization support for CIC server

Get full virtualization support for the CIC server and other servers on the CIC network.

For more information, see the PureConnect site at https://www.genesys.com/platform/pureconnect and the Release Information page at https://help.genesys.com/pureconnect/desktop/pureconnect_product_releases.htm.