Interaction Media Server

Interaction Media Server is a required CIC subsystem. Interaction Media Server handles all CIC audio needs, including Voice-over-IP (VoIP) active call connections, recordings, and playing prompts. PureConnect has developed Interaction Media Server for durability in processing these audio functions at high volumes.

For a description of Interaction Media Server architecture and features, see the Interaction Media Server Technical Reference in the PureConnect Documentation Library.

This section provides a summary of installation and configuration tasks for Interaction Media Server for a new CIC installation.

• Requirements and installation
• Configuration