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Interaction Tracker tables

Interaction Tracker data is stored in the same CIC database, although in different tables.

Interaction Tracker enables CIC users to view the interaction histories between CIC users and outside people, or between CIC users, by m aintaining a database of CIC users and their associated interactions.

The supporting files for the Interaction Tracker components are automatically installed with the CIC server, IC User Applications, and IC Business Manager installs. The CIC Database Configuration that occurs when running IC Setup configures the Interaction Tracker database tables.

For licensing, requirements, and configuration instructions, see the Interaction Tracker Filtered Directories Technical Reference in the PureConnect Documentation Library.