Speech Recognition

This screen appears if IC Setup Assistant detects that Speech Recognition is included in the license.

This selection you make on this screen only enables the selected speech recognition engines on the CIC server. In order to use speech recognition, the ASR server(s) must also be installed and configured to communicate with the CIC server. If you have not already installed and configured the ASR server(s), you can do so after IC Setup Assistant has completed.

Select the speech recognition engine(s) that your site uses:

• Loquendo Automatic Speech Recognition (ASR)

• Nuance Recognizer

• MRCP

• Interaction Speech Recognition

Notes:

Support for MRCP ASR was added in CIC 4.0 SU 3.

Interaction Speech Recognition (ASR support on Interaction Media Server) was added in CIC 4.0 SU 4. For more information, see the Interaction Speech Recognition Technical Reference in the PureConnect Documentation Library.

For requirements and installation procedures for the other supported speech recognition engines, see the ASR Technical Reference in the PureConnect Documentation Library.