Windows Error Reporting

Windows Server 2008 introduced an improved version of Windows Error Reporting architecture. When a process crashes with an unhandled exception, a memory dump is created. All of this occurs without a debugger. The CIC server, Interaction Media Server, and other CIC applications installed on Windows Server 2008 R2 or Windows Server 2012 R2 automatically configure Windows Error Reporting during installation.

The CIC server install (and other server-side application installs) set the following registry values:

HKLM\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\@DumpType=dword:00000002

HKLM\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\@DumpFolder=<ININ_TRACE_ROOT_Env>\WER\

We strongly recommend that customers do not change these values or override them with Group Policy.

For Windows Server 2008 R2 and Windows Server 2012 R2, the system should be configured for "Kernel memory dump." In the event that an application generates a STOP error, a dump of the kernel memory will be written to disk. This can be verified through the "System" Control Panel applet, under "Startup and Recovery". This is not configured by PureConnect applications.