Configure UniMRCP

Using voice bots with PureConnect requires UniMRCP, which allows PureConnect to use the following providers:

• Google Cloud Platform

• Microsoft Azure

• Amazon Web Services

• IBM Watson

• Yandex

For information about installing UniMRCP, see the RPM Installation Manual at http://www.unimrcp.org/manuals/pdf/RPMInstallationManual.pdf .

Configure MRCP text-to-speech

1. In Interaction Administrator, do the following:

1. Expand System Configuration and MRCP Servers, and then click Servers.

2. Right-click in the list view window and then click New.

3. In the Name box, type a name for the server (for example, UniMRCP), click Third Party, and then click OK.

2. In the Servers Configuration dialog box, do the following:

1. In the SIP Address box, type the address to the UniMRCP server.

2. Under Capabilities, select Text to speech and then click the Voice tab.

3. Configure TTS voices with Google names for the required languages (to be used in handlers).

4. Click OK.

Install MRCP ASR server

Follow the instructions in the Automated Speech Recognition Technical Reference to install the MRCP ASR Server controller and use the following settings:

• On the MRCP ASR Server SIP Settings page, use SIP port 5060 and SIP protocol TCP:

• On the Web Configuration Server page, use HTTP port 8120:

Configure MRCP ASR server

Configure the MRCP ASR server in the Web Configuration interface.

1. Open the Web Configuration interface for your MRCP ASR server on port 8120.

2.  Add a Command Server for MRCP.

3. Check the status of the server connection on the Server Status page.

4. Place a test call to verify whether the ASR server is processing a recognition session.