Interaction Process Automation Technical Reference
Interaction Process Automation is an extension of the PureConnect platform. Together, they offer both client and server-side components connected seamlessly through TCP/IP. A service-oriented architecture (SOA) interconnects all components, allowing processes to use all the power of the PureConnect platform, including:
A SIP-based IP PBX.
Connectivity to Microsoft Office Communications Server and Cisco Call Manager.
The ability to send and receive telephone calls and faxes using voice over IP (VoIP).
Integration with email systems including Microsoft Exchange, Lotus Notes, and Novell GroupWise.
The ability to invoke web services.
Interaction Process Automation runs on stock servers with built-in capabilities for redundancy and is suitable for organizations of all sizes.