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Interaction Speech Recognition Technical Reference
Enable Speech Recognition for Operations and Menu Navigation in Interaction Attendant
To enable speech recognition for operations and menu navigation
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Open Interaction Attendant.
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In the left pane of the Interaction Attendant window, click the profile.
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In the right pane, click Configure Speech Recognition. The Speech Recognition Configuration dialog box appears.
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Select the Enable speech recognition on menus check box.
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Ensure that the value in the Speech engine list box is Interaction Speech Recognition.
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Click OK.
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(Optional) Using the Profile Greeting area in the right pane of the Interaction Attendant window, edit the main greeting prompt to inform callers that they can communicate with a CIC user by speaking the name of the user.
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In the Interaction Attendant window menu, click File and then click Publish.