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Enable Speech Recognition for Operations and Menu Navigation in Interaction Attendant

To enable speech recognition for operations and menu navigation

  1. Open Interaction Attendant.

  2. In the left pane of the Interaction Attendant window, click the profile.

  3. In the right pane, click Configure Speech Recognition. The Speech Recognition Configuration dialog box appears.

  4. Select the Enable speech recognition on menus check box.

  5. Ensure that the value in the Speech engine list box is Interaction Speech Recognition.

  6. Click OK.

  7. (Optional) Using the Profile Greeting area in the right pane of the Interaction Attendant window, edit the main greeting prompt to inform callers that they can communicate with a CIC user by speaking the name of the user.

  8. In the Interaction Attendant window menu, click File and then click Publish.