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Software |
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CIC server 4.0 Service Update 4 or later
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Interaction Media Server 4.0 Service Update 4 or later
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Interaction Administrator (installed through IC Server
Manager Applications 4.0 SU4 or later package)
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CIC licenses |
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I3_SESSION_MEDIA_SERVER_RECO
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I3_FEATURE_SPEECH_RECOGNITION
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I3_LICENSE_VoiceXML_SESSIONS (required only if you want
to integrate Interaction Speech Recognition with VoiceXML
functionality)
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For any language that you want to use with Interaction
Speech Recognition, purchase and install an Interaction Analyzer
language license.
Note:
For more information about viewing your CIC license, including
product and feature licenses, see "License Management"
in the Interaction Administrator documentation.
To purchase these licenses, contact your sales representative.
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Languages |
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Dutch, Netherlands (nl-NL)
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English, Australia (en-AU)
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English, United Kingdom (en-GB)
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English, United States (en-US)
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French, Canada (fr-CA)
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French, France (fr-FR)
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German, Germany (de-DE)
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Italian, Italy (it-IT)
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Japanese, Japan (ja-JP)
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Mandarin Chinese, China (zh-CN)
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Portuguese, Brazil (pt-BR)
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Spanish, Spain (es-ES)
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Spanish, United States (es-US)
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Configuration |
To
allow automatic dialing of users through speech recognition, define
one or more users in the company directory. |
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Standards |
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Interaction Speech Recognition uses grammars that conform
to the Speech Recognition Grammar Specification (SRGS) standard.
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Interaction Speech Recognition has limited support for
the Semantic Interpretation for Speech Recognition (SISR)
v1.0 standards.
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