Remove Ambiguity

In grammars, ambiguity refers to entry of a word that does not provide enough context as to its meaning. When a caller speaks the ambiguous word, the grammar does not have enough details or does not cause the system to request the necessary clarification. For example, if you ask a caller to say the name of the city from which the person is calling, ensure that you account for cities in the United States having the same name in multiple states, such as Springfield. Ensure that your grammars provide you with the exact information that you seek, including necessary details.

Other examples of ambiguity in grammars are homonyms and homophones. Homonyms are different words that have the same spelling and pronunciation, such as change. Homophones are different words that do not have the same spelling but do have the same pronunciation, such as red and read, and sale and sail.

You can find lists of homonyms and homophones on various Internet websites.