Use Custom Grammars with Interaction Speech Recognition

You can use custom grammars with Interaction Speech Recognition through multiple methods:

• Preload the grammar through Interaction Administrator

• The Reco Register Grammar tool in custom handlers through Interaction Designer

• VoiceXML documents

Genesys recommends that you store your custom grammars in the Resources directory of the CIC server. By default, this directory uses the following path: D:\I3\IC\Resources.