Use Interaction Speech Recognition for Interaction Attendant Operations and Menu Navigation

You can use Interaction Attendant and Interaction Speech Recognition to allow callers to select menu options and run operations using speech. By default, Interaction Attendant does not allow speech recognition for selecting menu items or for operations. Use the following procedures to enable and configure speech recognition for menu item selection and operations. These procedures assume that you enabled Interaction Speech Recognition as specified in Enable Interaction Speech Recognition.

For more information, see the following:

• Enable Speech Recognition for Operations and Menu Navigation in Interaction Attendant

• Add an Operation Through Interaction Attendant

• Add Keywords and Phrases to an Interaction Attendant Operation