Interactive Update (recommended)

Genesys recommends using Interactive Update in either Automatic or Download update mode to apply releases and patches.

• Automatic update mode: Interactive Update automatically checks for, downloads, and applies the applicable components in the latest release or patch to the CIC server, workstations, and other devices on the CIC network at a specified time.

  Starting with Interactive Update 2015 R3, you can no longer use automatic update mode with the Interactive Update Client application on the CIC server.

• Download update mode: Interactive Update automatically checks for and downloads the appropriate release or patch components; and the CIC administrator determines when to apply the components to the CIC server, workstations, and all other devices on the CIC network. Alternatively, Interactive Update simply checks for updates; and the CIC administrator (or a user, if allowed by the CIC administrator) determines when to download and when to apply the release or patch components.