Association of Lync and CIC client calls

Lync sends the CIC client an event that a new call was added. If the Lync client does not send that event in less than 1200 ms, the association is not made and the call is not answerable from the CIC client. The timeout is now configurable by setting a server parameter.

Configure Lync interaction timeout

The default timer is set to 2500 milliseconds (2.5 seconds). If your environment has significant latency or if you are experiencing problems with auto-answer, you may want to increase the timeout.

1. Open Interaction Administrator.

2. Click Server Parameters.

3. Right-click in the area on the right and click New.

4. Type LyncInteractionCorrelationTimeout in the name box.

5. Enter the increased wait time in milliseconds. The default is 2500 (2.5 seconds), so you want to set it higher than 2500.