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Configure a line group

You can define a line group in Interaction Administrator to reserve a group of one or more lines for a specific use. In this procedure, you define a line group for calls going from Customer Interaction Center to Lync.

To configure a line group:

  1. In the Line Groups container in Interaction Administrator, right-click in the list of line group names and click New.

  2. Enter a line name, such as Lync LG and click OK.

  3. In the Description box, specify the purpose of the line.

  4. Select Use as Dial Group to indicate that the dial plan should use this group in the dial plan phone number configuration.

  5. On the Members tab, select the Lync line and add it to the Currently Selected Lines list.

    This association links the Lync line with the line group.

  6. Click OK to save the line group configuration.