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Configure the Lync client for RCC

To enable RCC, configure the Microsoft Lync client on each user's desktop.

  1. Log on to Microsoft Lync client on the user's desktop.

  2. From the Tools menu, click Options.

  3. On the Lync – Options dialog, click Phones.

  4. Under Phone Integration, select Enable integration with your phone system.

  5. Click Advanced then select Automatic Configuration.

  6. Click OK. Click OK.

  7. Log out of the Microsoft Lync client, and then log back in.

If there is an error, a folder icon with an exclamation point appears. Refer to the Troubleshooting section for more information.