Configure the Lync dial plan

The dial plan you create here applies to a group of users‑the Lync-enabled CIC users.

1. In the Voice Routing group, click the Dial Plan tab.

2. Click New. Then click User dial plan.

3. In the Name box, type a descriptive name, such as Lync-enabled CIC_Users.

   The name you enter also appears in the Simple Name box.

4. In the Description box, specify more descriptive information about the dial plan. This data is optional.

5. Under Associated Normalization Rules, add one or more rules to indicate how to translate dialed phone numbers to E.164 format.

6. Click OK.

7. Click Commit. Click Commit all to publish the configuration.