Create or configure the CIC data source

A data source is created automatically if the Lync feature license is present when CIC is installed. If the license is not present at the time of the installation, you need to manually create the data source.

Create a data source

If the Lync license wasn't present when CIC was installed, you will manually create a read-only Active Directory data source in Interaction Administrator.

1. In Interaction Administrator, click IC Data Sources.

2. Right-click under the IC Data Source Name column, and click New.

3. In the Entry Name dialog box, specify a name for the data source, such as Lync Contacts, and click OK.

4. From the Type list, select LDAP, and click Next.

Configure the data source

1. Continue from above or open the data source in Interaction Administrator.

2. In the LDAP Data Source Configuration tab in the IC Data Source Configuration dialog box, specify the information in the following table:

   In this field:	Type or select:
   Subtype	Active Directory
   Read Only	(Select)
   Host Name	Connection information for the domain where Lync is installed.
   Bind DN	The distinguished name (DN) used to authenticate the password.
   Search DN	The path to use when reading users in LDAP.
   Port	389 (the standard port for Active Directory)
   Password	The password used to bind with.

   For example:

   

3. Click Finish if you’re configuring a data source you just added, or click OK if you are configuring an existing data source.