CIC Provisioning Subsystem

The CIC provisioning subsystem on the CIC server manages the configuration of Polycom phones, Interaction SIP Station I and II phones, SIP Soft Phones, AudioCodes phones, and Genesys phones for the purpose of reducing initial IP phone configuration time and ongoing maintenance. The CIC provisioning subsystem manages the CIC features available on each phone, and also updates the firmware and manages resetting the phones as needed.

The Managed IP Phones container in Interaction Administrator contains all Polycom phones, Interaction SIP Station phones, SIP Soft Phones, AudioCodes phones, and Genesys phones that the CIC provisioning subsystem manages. The Managed IP Phones container also contains templates to create managed IP phones and the SIP stations associated to each, and registration groups for organizing phones according to the sources of registration data.

The CIC provisioning subsystem allows administrators to complete the following tasks in Interaction Administrator:

• Set Polycom, Interaction SIP Station I and II, SIP Soft Phone, AudioCodes, and Genesys model templates with feature sets.

• Create individual managed Polycom phones, Interaction SIP Station I and II phone, SIP Soft phones, AudioCodes phones, and Genesys phones.

• Create multiple managed IP phones for Polycom phones; Interaction SIP Station I and II phones; SIP Soft Phones; AudioCodes phones; and Genesys phones from CSV files, and migrate existing Polycom phones to managed IP phones.

• Alter feature sets on Polycom, Interaction SIP Station I and II, SIP Soft Phones, AudioCodes phones, and Genesys phones. On the next reboot, the phones pull the updated configuration files automatically.

• Schedule an after hours reboot for one or multiple Polycom phones, Interaction SIP Station phones I and II, SIP Soft Phones, AudioCodes phones, and Genesys phones.

• Manage and distribute appropriate firmware versions to Polycom phones, Interaction SIP Station I and II Phones, AudioCodes phones, and Genesys phones.