Introduction to CIC Managed IP Phones

CIC systems can reduce initial IP phone configuration time and ongoing maintenance with "managed IP phones". The CIC provisioning subsystem manages configuration for supported IP phones in Interaction Administrator, updates manufacturer-specific firmware, and manages resetting phones as needed. This document describes all aspects of Polycom phone, Interaction SIP Station, SIP Soft Phone, AudioCodes phone, and Genesys phone implementation including network configuration, creating managed IP phones and associated SIP stations for new and upgrade installations, manual provisioning, and troubleshooting.

The CIC Managed IP Phones Administrator Guide is for partners, planners, implementers, administrators, and others who plan to implement and maintain managed IP phones for a CIC system. The managed IP phones implementation is a post-installation procedure that follows the CIC server installation.