Other Managed IP Phone (Polycom) Features

Following are some of the unique features that Polycom phones offer over other managed IP phones types.

Call parking / Zone paging

Call parking places a parked call (held call) into a specific call queue, or orbit. Any other Polycom phone can pick up the parked call by specifying which orbit to pick up from.

Zone paging allows one phone to page an entire dial group (through an extension). It passes one-way audio to all phones reachable at the specified extension.

Dial string	Function
*901 <extension>	Zone page
*902 <orbit#>	Park call in orbit <orbit#>
*903 <orbit#>	Pick up parked call from orbit <orbit#>
*904 (<orbit#>)	List parked calls (in orbit <orbit#>)

Dial options for Call parking and Zone paging

Shared line appearances

Polycom phones support shared line appearances, allowing mirroring of one line over multiple stations. For example, an assistant has an appearance of the manager's phone line on their phone so that the assistant can see whether the manager is on the phone, and answer the manager's calls.

The first step for setting up shared lines is to set the desired stations as sharable. Only stations on Polycom phones support this feature. Use Interaction Administrator to edit the station appearance on a managed Polycom IP phone.

After you set the station to Sharable, you can add it to the Polycom managed IP phone as a shared station appearance. Select the station appearance and a dialog box appears with the configuration of the shared appearance. Afterward, reboot the phone with the shared appearance.

Custom configuration files (Polycom)

The provisioning server supports the ability to add a custom attribute to Polycom phones named config_files (case-insensitive), which must contain a comma-separated list of files. If the file exists in the \i3\ic\provision\polycom directory on the CIC server, provisioning includes the files in the config_files list for Polycom phones. The system requests these files after provisioning generates the config files and allows administrators to set custom config file attributes that provisioning doesn't handle (for example, microbrowser settings). For more information about the file inheritance model that Polycom phones use in the provisioning sequence, see Boot and Provision Sequences (Polycom).

The config_files custom attribute supports [MACADDRESS] and [MODEL] placeholders, with the value being substituted automatically (for example, [MACADDRESS]-config.cfg changes to 0004f2000000-config.cfg and [MODEL]-config.cfg changes to IP330-config.cfg). With this mechanism, you can set custom configuration on a per-phone and a per-model basis.

Supported languages for Polycom phones

Language support for Polycom phone models depends on the version of your Polycom firmware. For information about your firmware version, see Polycom's VoIP SIP Software Release Matrix.

Following is a list of all known languages supported as of Polycom 3.2.5c:

Chinese, China   (for IP 450, 550, 560, 650, 670 and IP 6000, 7000 only)	French, France	Polish, Poland   (all phones except IP 301)
Danish, Denmark	German, Germany	Portuguese, Portugal
Dutch, Netherlands	Italian, Italy	Russian, Russia
English, Canada	Japanese, Japan   (for IP 450, 550, 560, 650, 670 and IP 6000, 7000 only)	Slovenian, Slovenia   (all phones except IP 301 and IP 4000)
English, United Kingdom	Korean, Korea   (for IP 450, 550, 560, 650, 670 and IP 6000, 7000 only)	Spanish, Spain
English, United States	Norwegian, Norway	Swedish, Sweden

 

You configure language support for managed Polycom phones in Interaction Administrator in Managed IP Phones Configuration...Options under Polycom Interface.

External registrations (Polycom)

Polycom phones support the use of the external registrations feature, allowing a specific line to register differently than all other lines on that phone. You add an external registration to a phone using the Managed IP Phone Configuration dialog box in Interaction Administrator. For more information, see Appendix B: How Registrations Work (Proxy Settings).

Phone Simulator

Phone Simulator - Simple but powerful tool that allows you to point to an IC Server and emulate a Polycom, Interaction SIP Station, or AudioCodes 420HD phone’s requests for configuration files. Also, the simulator performs all inheritance calculations and displays the result for all attributes in a searchable/filterable pane.