Abstract

Interaction Media Server is a CIC subsystem that handles communications traffic in the CIC environment. Interaction Media Server plays prompts, records call, performs call analysis, handles fax communications, and transcodes calls from various SIP devices used with a CIC server. It also provides keyword spotting and Dual Tone Multi-Frequency (DTMF) recognition for use in other CIC products.

For the latest version of this document, see the PureConnect Documentation Library at: http://help.genesys.com/cic.