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Install Interaction Media Server on a Certified Computer

To install Interaction Media Server on a certified computer

  1. If you have not done so already:

    1. Download the CIC .iso file from the PureConnect Product Downloads page.

    2. Copy the .iso file to a non-CIC file server with a high bandwidth connection to the computers on which you plan to install a CIC product.

    3. Mount the .iso file and share the contents to make them accessible to the computers on which you plan to install a CIC product.

  2. Navigate to the \Installs\Off-ServerComponents directory on the file server.

  3. Copy the MediaServer_20nn_Rn.msi file to the computer on which you want to install Interaction Media Server.

    n is a variable that represents digits that identify the specific release of CIC.

  4. Run the MediaServer_20nn_Rn.msi file. The Welcome to the Interaction Media Server Setup Wizard for CIC 20nn Rn page appears.

    Note:

    If you receive an error message regarding the maximum number of network filters, change a default registry setting to allow the installation program to install the PureConnect QoS driver. For more information, see http://support.microsoft.com/kb/2530477.

  5. Click Next. The Custom Setup page appears.

The Custom Setup page allows you to do the following optional tasks:

    • Change installation directory - To change the directory where you installed the Interaction Media Server software, click Browse and then select the necessary directory.

      Note:

      The disk usage specified in the Disk Space Requirements dialog box includes the amount of disk space that Interaction Media Server requires for both the installation and the software.

    • Check disk usage - Select Disk Usage to determine whether the hard disk drive has enough free space available to install the Interaction Media Server software.

      Note:

      If you already have PureConnect software installed on the system, the interface does not display a Browse button because you must install all PureConnect software in the same directory location.

      By default, the PureConnect QoS driver installs silently and adds the certificate to the Trusted Publishers list. If your site has reasons to modify this default behavior, see KB article Q131006915300479 and follow the instructions provided to modify the QoS properties and run the install using Group Policy or other methods.

  1. Click Next. The Web Configuration Server page appears.

  1. Specify the following information, as necessary:

    • Web Configuration Server HTTP Port - Port number for Interaction Media Server to use for HTTP web interface sessions.

    • Web Configuration Server HTTPS Port - Secure port number for Interaction Media Server to use for HTTPS web interface sessions.

    • Administration Login Name - Administrative user name that you want a user to supply when accessing the Interaction Media Server web interface. This name does not need to correspond to a domain account or CIC account.

      Caution!

      If you do not enter any text in this text box, the Interaction Media Server web interface does not require authentication for access.

    • Administration Login Password - Password that you want a user to supply when accessing the Interaction Media Server web interface.

    • Confirm Password - Retype the password that you provided in the previous box.

  1. Click Next. The Web Configuration Server (continued) page appears.

  1. Specify the following information:

    • RtpAddressLocal: IP address that Interaction Media Server uses for RTP audio processing.

    • RtpAddressLocalMask: Subnet mask for the IP address that you specified in the RttpAddressLocal box.

  1. Click Next. The Interaction Media Server Install page appears.

  1. Specify the following information:

    • HTTP Cache Location: Path to store files transferred over HTTP (the default file transfer mechanism).

    • Recordings and Faxes Location: Path to store files associated with recordings and faxes.

If you need assistance in specifying the path, click Browse to view the local file system for the specific directory.

  1. Click Next. The Ready to install Interaction Media Server for CIC page appears.

  1. To change any specifications, click Back until the appropriate page appears. Otherwise, click Install to start installation of Interaction Media Server. The Installing Interaction Media Server page appears. When the installation process completes, the final installation page appears.

  2. Click Finish. An Interaction Media Server for CIC 20nn Rn Setup page appears.

  3. Click Yes to restart the server.

Important!

Interaction Media Server cannot function properly without a restart of the server after installation.