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Install Supported Antivirus Product Only

Genesys selects and tests different antivirus software products from multiple vendors based on the popularity of the product in customer environments. Genesys tests each antivirus software product on several criteria, such as performance impact, compatibility, and processing capacity. Genesys then validates specific antivirus software products for use with CIC and its subsystem servers.

To view the supported antivirus software products

Open a web browser and navigate to the following URL address: http://testlab.genesys.com.
Click the Data and System Protection hyperlink. The resulting web page displays the supported antivirus products, the associated versions, and any impacts on performance and capacities for CIC and its subsystem servers.

Important!

Ensure that you know what antivirus software product and version that you use on your CIC and its subsystem servers before you make purchasing decisions. Some antivirus software products reduce capacities and performance, which require more servers or affect licensing decisions.