Interaction Media Server Fax Licensing

Each simultaneous active fax, either inbound or outbound, requires a fax session license. Fax session licenses are in the CIC license.

If you exceed your fax session license count, the following events occur based on the direction of the fax:

• Inbound: These faxes fail and Interaction Media Server does not service them.

• Outbound: CIC holds these faxes in a queue until a fax session license becomes available.

To determine how many fax session licenses are in use, use Interaction Supervisor to view the Fax Licenses Available statistic.

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You need one instance of this license for each physical Interaction Media Server. This license is unique and is associated to the host ID of the computer on which you installed Interaction Media Server.

For more information about faxing, see Interaction Media Server Faxing.