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Interaction Media Server Licensing

Interaction Media Server requires the following licenses and purchased sessions in the CIC environment.

Note:

Genesys introduced virtual cloud licensing in PureConnect 2020 R2 to allow subscription billing customers to use a license that is not tied to a physical machine. If the Media Server uses virtual cloud licensing, the IC Server must use virtual cloud licensing also.

For more information about fax license requirements, see Interaction Media Server Fax Licensing. For more information about getting licenses, see Acquire an Interaction Media Server License.

I3_FEATURE_MEDIASERVER_TYPE_STANDARD

You need one instance of this license for each physical Interaction Media Server. This license is unique and is associated to the host ID of the computer on which you installed Interaction Media Server.

I3_LICENSE_MEDIASERVER_MAX_MEDIA_ENGINES

Each instance of this license permits a media engine to use 32 CPU cores, both physical and hyper-threaded, for media engines to process interactions on the host computer.

Media sessions

Each audio operation on an Interaction Media Server requires a media session. Basic sessions, conference sessions, and fax sessions all require a media session. You must have enough media sessions to support your purchased basic, conference, and fax sessions.

Basic sessions

Interaction Media Server requires a basic session for each external call. Basic sessions permit the following operations:

  • Manual outbound calls

  • Inbound Direct Inward Dialing (DID) calls

  • Voice mail access through a telephony user interface (TUI) or Interaction Mobile Office

  • Non-ACD workgroup calls

  • Interaction Attendant voice actions

  • Dial by name

  • Dial extension

  • Remote access

  • Play an Interaction Voice Response (IVR) menu

Each basic session requires a media session. Define basic sessions in the CIC server license.

Note:

Configured remote stations do not require sessions while dynamic stations do. For more information about the different types of stations, see the "Remote Station Types" topic in the Interaction Desktop documentation.

Conference sessions

Each participant in an ad hoc or scheduled CIC conference call requires a conference session. External parties also use a basic session to participate in a CIC conference call. Each conference session requires a media session. Define conference sessions in the CIC server license.

Fax sessions

Fax communications through Interaction Media Server require a fax session, a basic session, and a media session for each external fax call. Define fax sessions in the CIC server license.

I3_LICENSE_MEDIA_SERVER_G.729_SESSIONS

The G.729 codec requires less bandwidth usage at the expense of dynamic audio range. The G.729 codec is proprietary and requires that you purchase licenses for each interaction that uses the codec. The number of licenses that you purchase must equal the maximum number of simultaneous interactions that you want to support. For example, if you have two Interaction Media Servers that support up to 100 simultaneous G.729 sessions each, purchase 200 sessions in the CIC license. Use the Online Ordering System to purchase these licenses. You can then download the license from the Customer Care portal.

Interaction Text To Speech (ITTS) licenses

Interaction Media Server provides a native text-to-speech synthesizer as an alternative to other third-party text-to-speech products. Usage of this feature requires a feature license:

I3_FEATURE_MEDIA_SERVER_TTS

Purchase a license specifying the number of simultaneous sessions that Interaction Text To Speech allows:

I3_SESSION_MEDIA_SERVER_TTS

Purchase the languages that you want to use with the text-to-speech synthesizer. The following list provides the languages that Interaction Text-to-Speech currently supports:

  • Dutch (Netherlands) I3_FEATURE_MEDIA_SERVER_TTS_LANGUAGE_NL

  • English (US) I3_FEATURE_MEDIA_SERVER_TTS_LANGUAGE_EN

  • English (Australia) I3_FEATURE_MEDIA_SERVER_TTS_LANGUAGE_EN_AU

  • English (Great Britain) I3_FEATURE_MEDIA_SERVER_TTS_LANGUAGE_EN_GB

  • French (Canada) I3_FEATURE_MEDIA_SERVER_TTS_LANGUAGE_FR_CA

  • French (France) I3_FEATURE_MEDIA_SERVER_TTS_LANGUAGE_FR­

  • German (Germany) I3_FEATURE_MEDIA_SERVER_TTS_LANGUAGE_DE

  • Italian (Italy) I3_FEATURE_MEDIA_SERVER_TTS_LANGUAGE_IT

  • Japanese (Japan) I3_FEATURE_MEDIA_SERVER_TTS_LANGUAGE_JA

  • Mandarin Chinese (China) I3_FEATURE_MEDIA_SERVER_TTS_LANGUAGE_ZH_CN

  • Portuguese (Brazil) I3_FEATURE_MEDIA_SERVER_TTS_LANGUAGE_PT_BR

  • Spanish (US) I3_FEATURE_MEDIA_SERVER_TTS_LANGUAGE_ES

Note:

Interaction Text-to-Speech is a required component for the Secure IVR Playback capability of the Secure Input feature as it synthesizes the DTMF sounds that correlate to the entry of digits through a telephone keypad.