Interaction Media Server Network Topology

You can deploy Interaction Media Server in multiple ways in your CIC telephony network. No matter the size and locations of your contact centers, Interaction Media Server enables you to serve all locations with a single CIC server.

The following diagrams demonstrate how you can implement Interaction Media Server:

Small contact center Interaction Media Server implementation

This implementation is for small contact centers where the agents or users are in the same location as the CIC server.

Large contact center Interaction Media Server implementation

This implementation is for large contact centers where agents or users are in geographically distant locations.