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Interaction Media Server Status-Server Status Page

The Server Status page lists all CIC servers—also known as command servers—that this Interaction Media Server serves. This page also displays an overview of the connection status and activity of each CIC server. The Details button provides more details about each CIC server and its connection.

ID	Identifier number for a connection between this Interaction Media Server and a CIC server. The system writes it to trace logs to correlate Notifier connections. Notifier Host: CIC server name or IP address in this connection. Connection Status: Status of this connection between this Interaction Media Server and the CIC server. Following are the possible values for this column: Not Connected (yellow) - Interaction Media Server is attempting to establish a Notifier connection with the CIC server, but is unable to locate it. In this state, Interaction Media Server attempts to reconnect approximately once every 2 minutes until it is successful. Authentication Failure (red) - Interaction Media Server found the CIC server but failed to establish a Notifier connection. This failure can be due to invalid credentials. This message also displays if you did not configure Interaction Administrator to trust it. Notifier Connection Failure (red) - CIC (Notifier) server is reachable but the logon attempt failed for a reason other than the logon credentials. Point the mouse pointer over the status text to display a tooltip with more detailed information about the failure. Waiting for Client - CIC server connection establishes successfully and Interaction Media Server is waiting for the client (Telephony Services on the CIC server) to start. Active (green) - Interaction Media Server has established a Notifier connection with the CIC server and has successfully logged on to Telephony Services.
Accepts Sessions	Indicates whether Interaction Media Server is ready to accept sessions from the CIC server. For a connection, the following conditions must be true: Interaction Media Server connects successfully to the CIC server. Interaction Media Server has a loaded and valid license. Interaction Media Server accepts sessions from the CIC server.
Active Resources	Number of Interaction Media Server resources hosted currently on behalf of the associated CIC server. Select the Active Resources numeric hyperlink to display a table that lists each active resource that is associated with that CIC server. You can see more information by selecting a value from the Resource ID column, which displays details about the session using that resource.
Details	Displays more detailed information about the Interaction Media Server status that is relative to the associated CIC server.
Auto-refresh every 10s	If selected, reloads the information on this page every 10 seconds.