Configure permissions for custom objects

Custom objects are used to send data from the CIC server to Oracle Service Cloud for reporting information. An administrator could then run a report and to receive all of the information for the interaction that the CIC server sent to Oracle Service Cloud. Custom objects define what is sent to Oracle Service Could. This is an out of the box feature that cannot be changed.

To configure permissions for custom objects:

1. Start the Oracle Service Cloud client, if it is not already open (If it is open, close and restart it.)

2. Log on with administrator rights.

3. Open the Configuration menu by clicking Configuration icon on the menu pane.

4. Expand the Staff Management folder and double-click Profiles.

5. On the Profile tab, double-click the profile to configure.

6. Click Permissions.

7. In the Profile Permissions page, click the Custom Objects tab.

   

8. On the Custom Objects tab, check Select All.

   

9. Click Save on the ribbon.