Designate the universal queue chat queue as a universal queue (Oracle Service Cloud versions after February 2013 and before May 2014)

This section describes how to mark the universal queue chat queue as a universal queue. This section is for Oracle Service Cloud versions that were after February 2013.

To designate the universal queue chat queue as a universal queue:

1. Expand the Site Configuration folder and double-click Configuration Settings to display the Configuration Settings tab.

2. A Search dialog box appears.

3. Click Search.

4. In the Slice: Folder Hierarchy, select the Chat folder.

5. Double-click CHAT_UQ_EXTERNAL_QUEUES.

6. Oracle Service Cloud displays the Universal Queue External Queues tab.

7. In the Values section, enter the chat queue ID in the Value box. If there are multiple chat queues, use commas to separate the chat queue IDs.

   

8. Click Save & Close.