Call Park

Users can employ Call Park to place the current call on hold in a specific orbit. An orbit can hold one call. The user who puts a call in orbit assigns the orbit a number. And then any user can pick up that call from another station.

While on a connected call, a user can press the call park soft key and type an orbit number. If that orbit is vacant, the system holds the call and removes it from the queue for the user. To pick up the call, a user presses the call park soft key and presses the orbit number.

Using other IVR digit sequences, users can also play a list of all the calls in orbit or hear details about a selected call in a specific orbit.

Note: The Call Park feature is available for managed phones.

Polycom configuration settings for Call Park

Make Call Park and Call Retrieval available by setting the enabled attribute for the call-park feature to 1 in the Feature (<feature/>) section of the xIC.cfg file.

    <feature
    …
    feature.11.name="call-park" feature.11.enabled="1"
  

Note: In preceding example, Call Park is feature "11". Feature numbers vary by release. For more information, see your Polycom Administrator Guide SoundPoint®/SoundStation® IP SIP.

Interaction Administrator configuration settings for Call Park

No Interaction Administrator configuration settings are required for Call Park.