Contents

Change Log

The following table lists the changes to the Configuration of CIC Phone Features for Polycom Phones Technical Reference since its initial release.

Date	Changes
31-July-2014	Updated documentation to reflect changes required in the transition from version 4.0 SU# to CIC 2015 R1, such as updates to product version numbers, system requirements, installation procedures, references to Interactive Intelligence Product Information site URLs, and copyright and trademark information.
31-March-2015	Updated document to reflect the changes required for the transition from Interaction Client .NET Edition to Interaction Desktop. This includes a new CIC client section. Updated the Copyright and Trademarks page.
25-June-2015	Rebranding changes, new logo and font colors. Updated Copyright and Trademark Information page.
28-July-2015	IC-131357 Make rebranding changes in technical references In the CIC client section: Removed all references to Interaction Client .NET Edition. (This is no longer distributed.) Removed from boilerplate: Starting with CIC 2015 R3, Interaction Desktop replaces Interaction Client .NET Edition as the primary CIC client. In IP Phone Configurator section, changed IP Phone Configuration documentation URL, FROM: It is available under Polycom Related Files on the SIP-Related Download Files page on the Interactive Intelligence Support website: https://my.inin.com/products/sip-platforms/Pages/SIP-Related-Download-Files.aspx#polycomrelatedfiles. TO: See Download the IP Phone Configurator utility under Polycom Related Files on the SIP-Related Download Files page on the Interactive Intelligence Product & Support Information website: https://my.inin.com/products/sip-platforms/Pages/SIP-Related-Download-Files.aspx. In the Configuring the TFTP Server section, In step 2, changed OK to Log In. Updated screen capture of login dialog box. Updated screen capture of and of result. In the Monitoring TFTP Server Activities section, Updated screen capture of Server Activity Page. In the Configuring the TFTP Server section Updated screen capture of Server Parameters page. In the Changing the TFTP Server Login Credentials section Updated screen capture of Change Login Credentials page. Verified IA screen captures are accurate in: Interaction Administrator primary station configuration Interaction Administrator secondary station configuration Call Appearances Interaction Administrator configuration settings for Zone Page
07-April-2017	Removed reference to Interaction Client Web Edition. Updated copyright page.
21-September-2017	Rebranded to Genesys.
19-March-2018	Updated document to new format.
08-May-2019	Reorganized the content only, which included combining some topics and deleting others that just had an introductory sentence such as, "In this section...".
10-September-2019	Added link to instructions on how to auto-provision supported Polycom IP phones or SIP Soft Phones automatically in Introduction to CIC Phone Features Configuration for Polycom Phones.
13-May-2020	Update or remove links to "my.inin.com" as appropriate.