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Polycom Configuration Settings for SLAs

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All the SLA settings are in the Polycom phone configuration files. Set the following attributes in the Registration (<reg/>) section of the <Ethernet address>-phone.cfg files for the stations involved in shared line appearances.

Attribute Notes

reg.x.address

This address corresponds to this registration (userPart or userPart@polycom.com).

On the primary station, this number matches the user portion of the Identification Address of the SIP station in Interaction Administrator.

For a shared line appearance on a secondary station, this number matches the user portion of the Identification Address of the Shared Line Appearance configured in Interaction Administrator.

In both cases, this number must be unique across all SIP stations and shared line appearances.

reg.x.label

This text label appears on the phone display next to the associated line key. It can be the same as reg.x.address.

On secondary stations, set this label to the reg.x.address of the primary station. This setting makes the label on the secondary line appearance the same as the one on the primary station.

reg.x.type

Set this attribute to private for line appearances that appear only on this phone.

Set this attribute to shared for shared line appearances.

reg.x.thirdpartyname

Set this attribute to a string in the same format as reg.x.address.

On the primary station, this attribute matches the reg.x.address for the primary station.

On the secondary station, this attribute also matches the reg.x.address for the primary station.

reg.x.lineKeys

This attribute defines the number of line appearances on this phone which are associated with this address (the number of line keys on the phone associated with this registration.)

Set this attribute from 1 to the maximum number of line keys on the phone.

reg.x.callsPerlineKey

This attribute defines the number of concurrent calls or conferences that can be active or on hold for each line key on the phone.

Set this attribute to blank on the individual phones. Use the Call Appearances setting in Interaction Administrator to specify this value. For more information, see Call Appearances.

Polycom SLA settings examples

In the following examples, the primary station configuration has one shared line that appears on three line keys (three shared line appearances). Configuration of the secondary station describes three line appearances of the private line for the assistant in the reg.1 attributes and three shared line appearances in the reg.2 attributes.

Primary Station

Secondary Station
reg.1.displayName="7001"
reg.1.address="7001"
reg.1.label="7001"
reg.1.type="shared"
reg.1.thirdPartyName="7001"
reg.1.auth.userId=""
reg.1.auth.password=""
reg.1.server.1.address="172.18.24.58"
reg.1.server.1.port="5060"
reg.1.server.1.transport="UDPonly"
reg.1.server.1.expires=""
reg.1.server.1.register=""
reg.1.server.1.retryTimeOut=""
reg.1.server.1.retryMaxCount=""
reg.1.server.1.expires.lineSeize=""
reg.1.acd-login-logout="0"
reg.1.acd-agent-available="0"
reg.1.ringType="6"
reg.1.lineKeys="3"
reg.1.callsPerLineKey=""		 reg.1.displayName="7003"
reg.1.address="7003"
reg.1.label="7003"
reg.1.type="private"
reg.1.thirdPartyName=""
reg.1.auth.userId=""
reg.1.auth.password=""
reg.1.server.1.address="172.18.24.58"
reg.1.server.1.port="5060"
reg.1.server.1.transport="UDPonly"
reg.1.server.1.expires=""
reg.1.server.1.register=""
reg.1.server.1.retryTimeOut=""
reg.1.server.1.retryMaxCount=""
reg.1.server.1.expires.lineSeize=""
reg.1.acd-login-logout="0"
reg.1.acd-agent-available="0"
reg.1.ringType="2"
reg.1.lineKeys="3"
reg.1.callsPerLineKey="1"
reg.2.displayName="70011"
reg.2.address="70011"
reg.2.label="7001"
reg.2.type="shared"
reg.2.thirdPartyName="7001"
reg.2.auth.userId=""
reg.2.auth.password=""
reg.2.server.1.address="172.18.24.58"
reg.2.server.1.port="5060"
reg.2.server.1.transport="UDPonly"
reg.2.server.1.expires=""
reg.2.server.1.register=""
reg.2.server.1.retryTimeOut=""
reg.2.server.1.retryMaxCount=""
reg.2.server.1.expires.lineSeize=""
reg.2.acd-login-logout="0"
reg.2.acd-agent-available="0"
reg.2.ringType="2"
reg.2.lineKeys="3"
reg.2.callsPerLineKey=""

Polycom display examples

Following are examples of the Polycom phone displays that are the result of the preceding settings examples. The appearances vary depending on the phone model.

Primary station Secondary station

This example shows the three shared lines as they would appear on a Polycom SoundPoint IP 500 SIP display.

This example shows the three private lines and three shared lines as they would appear on a Polycom SoundPoint IP 600 SIP display.