Configure Genesys Cloud Dial Groups

The Genesys Cloud Dial Groups tab enables you to select the dial groups for the Web-based phone integration. Connection calls are placed to the Genesys Cloud Edges using these dial groups.

1. In Interaction Administrator, open System Configuration > Genesys Cloud.

2. On the right side of the view, double-click Configuration.

3. In the Genesys Cloud Configuration dialog box, select the Genesys Cloud Dial Groups tab.

   

4. To select the dial groups for communicating with Genesys Cloud Edges, do either of the following

   • To add a dial group, select a dial group from the Available Dial Groups list and click Add.

     Note: This list displays the existing dial groups on this CIC server.

   • To remove a dial group, select a group from the Currently Selected Dial Groups list and click Remove.

     Note: CIC uses the dial groups in this list to communicate with Genesys Cloud Edges for the Web-based phone integration.

5. Click Apply.