Start Genesys Cloud from Interaction Administrator

Access your Genesys Cloud administrative interface directly from Interaction Administrator. If you configure CIC user accounts with Business email before you configure the integration, Genesys Cloud for PureConnect syncs CIC user account data. Those users then appear in the Genesys Cloud directory.

To start Genesys Cloud from Interaction Administrator:

1. In the Genesys Cloud Configuration dialog box, select the Genesys Cloud Web Page tab.

   

2. Click Launch Web Page.

3. If prompted, select the browser you want to use.

4. Genesys Cloud opens and automatically logs you in as the Genesys Cloud Admin user.

   Genesys Cloud opens to the administrative interface.

   

Tip: For more information about using this interface, see Configure Your Genesys Cloud Organization.