Start Genesys Cloud with PureConnect Credentials

This topic describes how to log on to Genesys Cloud without using a PureConnect client or Interaction Administrator.

Requirements: You must first Enable PureConnect as a Genesys Cloud Single Sign-On provider. The certificate used in this SSO provider configuration must be part of the trust chain in the user's browser. Typically, the administrator uses a certificate that is fully trusted across all their agents' browsers or workstations.

1. Point your browser to the Genesys Cloud log in page.

   Note: The specific address corresponds to your region.

   

2. Select More Login Options.

3. Enter your Organization Name. Click Next.

   

4. Click the icon under Log in with another account.

   Note: This is the icon specified in the Genesys Cloud SSO provider configuration. This icon reminds users they are choosing to use PureConnect credentials.

   

5. In the PureConnect log on dialog box, enter your PureConnect User ID and Password.

   

   Result: You log on to Genesys Cloud. Once logged on, an individual user's Genesys Cloud permissions determine which features are available.