What does it mean to have an org configured for platform integration?

A Genesys Cloud organization configured to integrate with PureConnect enables PureConnect users to take advantage of advanced features in Genesys Cloud. The Genesys Cloud for PureConnect integration synchronizes essential user and interaction data to Genesys Cloud. Your PureConnect system is paired with a single Genesys Cloud org.

The initial provisioning of a Genesys Cloud org is provided by your Genesys account manager. Additional configuration on both the Genesys Cloud and PureConnect sides is required to make the platform integration work.

This Genesys Cloud for PureConnect Administrator's Guide details the configuration required on the PureConnect side. The Genesys Cloud Resource Center provides the information needed to configure and maintain your Genesys Cloud org.

The Genesys Cloud Workforce Engagement Management for PureConnect Solution Guide provides information on the integration architecture, workflows, and the responsibilities of administrators, supervisors, and users.