About Interaction Recorder Policy Editor

Policy Editor is a single, simple, user interface for creating Interaction Recorder policies that manage recordings. Policy settings for recordings include: What are the interactions to be recorded; Where recordings are stored and archived, and how long they are retained; and Who can access, play, score, export, and archive recordings.

Use Policy Editor to create:

• Initiation policies for determining What interactions are recorded

• Retention policies for deciding Where recordings are stored and archived, and how long they are retained

• Security policies for managing Who can access, play, score, export, and archive recordings