Archive Recordings

You can archive recordings to manage your organizations recorded interactions such as calls, chats, emails, social media interactions, and screen recordings. When you archive, the original recordings are copied in a playable format to an archive volume folder. The archive volume folder contains the archived recordings, information about the recordings, and an index in HTML format. Your existing recording information is maintained in the database and is flagged as being archived.

There are two ways to archive recordings: you can automatically archive recordings by creating an Interaction Recorder Policy Editor Retention Policy, and you can manually archive recordings from Interaction Recorder client in the search results grid.

For more information on archiving recordings, see Appendix D: Archive Recordings and Appendix E: Archive Log Resource Templates.