Interaction Recorder Server Subsystem

The Interaction Recorder Server subsystem components are installed as part of the CIC server installation process. These components, including configuration modules in Interaction Administrator, are accessible when the CIC server license includes Interaction Recorder Server and Interaction Recorder client workstation licenses. The Interaction Recorder Server subsystem basically controls all aspects of Interaction Recorder functionality, including recording chats, emails, and Social Media interactions. The Interaction Media Server records call interactions, including snippet recordings, and it compresses and encrypts call recordings. Interaction Recorder Server subsystem tasks include: reading Interaction Recorder Policies and determining which policies apply to interactions and recordings; performing sorting, searching, and filtering requests sent from the Interaction Recorder client; decrypting and streaming recordings to the Interaction Recorder client; and processing Interaction Recorder client requests to store and retrieve questionnaires.