Reverse White Pages Technical Reference

Reverse White Page Lookup refers to the process of using an interaction address, such as a telephone number, to locate the contact information of a party in a database or other data source. The result of a Reverse White Page (RWP) lookup is displayed by the CIC client to identify the caller, by Interaction Tracker to mark the tracked database records with this caller information, and can be used by other applications to pop a customer record when an inbound call arrives. This content presents the RWP process, and explains how to configure CIC to search multiple RWP data sources.