Add a PureConnect Call Center Settings tab in Salesforce

The PureConnect Call Center Settings tab allows you to access and edit custom settings related to your call center.

To add the PureConnect Call Center Settings tab:

1. Go to Setup and search for Tabs.

2. Click Tabs.

3. In the Visualforce Tabs section, click New.
   
   

4. In the Visualforce Page drop-down menu, select PureConnectCallCenterSettings.

5. Fill out remaining settings in the wizard according to your Salesforce business practices.
   
   Steps 2 and 3 in Salesforce let you customize which user profiles and apps see this tab. For more information, see this knowledge article in Salesforce's Help.

Once installed, a tab for the PureConnect Call Center Settings page appears in the top navigation bar in Salesforce.