Implement Integration Console Events

Warning: The implementation of console events is reserved for Genesys PSO use only.

Salesforce Console Events enable other console components (VisualForce ones) to respond to and act on things such as:

• Handler notifications

• Watching the queue

• See which interaction is selected

• Setting interaction attributes

Console events can trigger an action such as playing a chime when specific events occur. For example, two console events occur when an interaction is auto-answered by an agent. These events have parameters tied to the event, reason, and interaction ID.

Event Name: AUTO_ANSWER_ACD_INTERACTIONS

Body Example:

{

“message”: {

"reason": "auto_answer_acd_interactions", "interactionId": "1001530936"

}

}

Event Name: AUTO_ANSWER_NON_ACD_INTERACTIONS,

Body Example:

{

“message”: {

"reason": "auto_answer_non_acd_interactions", "interactionId": "1001530937"

}

}