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Salesforce Integration Administrator's Guide
Requirements for Interaction Dialer with PureConnect for Salesforce
The following CIC and Interaction Dialer versions are minimum requirements for Interaction Dialer to work with PureConnect for Salesforce:
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Customer Interaction Center 2015 R4
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Interaction Dialer 2015 R4, latest patch
An agent must have the following to be able to log on to and run Interaction Dialer campaigns:
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User security rights to view all workgroups involved in the campaign
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Interaction Dialer Add-On user license (I3_ACCESS_DIALER_ADDON)
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The server must have the I3_FEATURE_DIALER_BASE or I3_FEATURE_DIALER_ADVANCED license.